What information do we collect?
It is the nature of the services we provide that requires us to collect and process personal data. This will, at a minimum, include:
• Your name
• Your phone number and/or email address
• Origin and destination addresses
We may need to collect more personal data if it is necessary to the delivery of the service you have requested. If you don’t provide us with personal data, we’ll try to provide the service but it may be impossible. Please do not provide us with the personal data of anyone else without their permission, unless you have obtained the explicit consent from that person.
To whom might we disclose your personal data?
If another organisation helps us to provide the service, we’ll also make your personal data available to them. If this involves transferring information to a country not recognised by the Information Commissioner’s Office as providing equivalent protection, we’ll use additional safeguards approved by UK or EU regulations. We shall only disclose your personal data to third parties in circumstances that are necessary for delivering the service agreed with you. We have never and will never sell your personal data. If there are attacks on our services, or other criminal activity, we may share information with the police or similar public body.
How do we secure your personal data?
Unfortunately, no data transmission over the internet or any other network can be guaranteed as 100% secure, but we take appropriate steps to try to protect the security of your personal data. For example, we encrypt all personal data disclosed to third parties. Likewise, our servers and all data stored are protected by a hardware firewall that is preventing unauthorised intrusion into the network. Software solutions are also in place which constantly scan for malware and viruses on the network. All staff are required to ensure that any paper files not in current use are stored in filing cabinets and locked at all times when offices are unoccupied. Any paper documentation containing personal data is shredded once it becomes superfluous. Access to personal data is restricted to authorised users on a need-to-know basis. In the event of a data breach involving your personal data which presents a high risk we will contact you immediately.
Inaccuracies and corrections
We would like to keep your personal data accurate and up to date. If you become aware of any errors, noted on our correspondence with you for example, then please let us know.
How to contact us and exercise your rights?
Under the Data Protection Act 1998 you have certain rights over your personal data that we hold:
• To receive a copy of your personal data that we hold;
• To ask us to correct any errors; and
• To delete it once we no longer need it.
To contact us regarding those rights, or anything else in this data privacy statement, please write to our compliance officer, Trust Talks Counselling by email (firstname.lastname@example.org) If you don’t feel we’ve dealt with your request appropriately, you have the right to appeal to the Information Commissioner’s Office.
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